People don’t just read instructions. They see the workflow.

Standards matter. But the real difference isn’t between good and bad procedures — it’s between knowing what to do and knowing how work is actually done.

Consistency sounds simple. In practice, it rarely is.

Manuals describe tasks. People perform them. And in that gap lives tacit knowledge: the small adjustments, the shortcuts, the judgment calls that make work faster, safer, and more reliable. It’s also where improvements come from.
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A robot will execute instructions perfectly. It won’t notice that the third bolt is awkward to reach. It won’t see that alignment causes strain two steps later. It won’t connect rising defects to a subtle change after lunch. People notice these things. Every day.
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At the same time, people learn differently. Sites evolve. Shifts adapt. Over time, “how we do things” quietly turns into many versions of the same task. Most of them work — until one doesn’t.

We don’t replace your standards. We strengthen them.

Understand your objectives

We start by clarifying your goals, business needs, and operational realities. Standards only work if they serve a real purpose.

Capture how your best people work

We document how top performers scan, decide, adapt, and move through tasks. We combine that with your existing materials.

Turn it into practical training

We create clear, visual, mobile-first training that shows one proven way of working — grounded in reality, not theory.

Gain data based real insight

You get more than completion data. See where people struggle, where variation appears, and where the standard itself can improve.

People understand why steps matter. They learn what good actually looks like.

We helped a German mining technology company cut the time to create process and product documentation from one month to just two days — and roll it out across multiple sites in different countries.

Consistent performance - teams deliver the same quality, no matter the site or shift.
Fewer errors, less rework - mistakes drop and costly rework is minimised.
Standards evolve, not fade - improvements feed back into the standard instead of being lost.
Trust, not enforcement - standards stop being rules you push and become something your people rely on

Get in touch with us

Curious how others have used our products? We can explain it — but our customers say it better.

So don’t take our word for it. See what working with us is actually like.

Client stories

Most Clients use our Guided SaaS model.