Knowledge capture isn’t documentation. It’s understanding how work really gets done.

But knowledge often disappears when someone changes roles or leaves. Shadowing, notes, SOPs — they help, sometimes. But they rarely tell the full story.

In our work, knowledge isn’t just what to do. It’s how, when, and why people do it.

Most organisations already have documents. Manuals. Procedures. SOPs. That’s not the problem.The problem is that the most important knowledge rarely lives there.
It lives in people’s heads. In habits. Shortcuts. Judgement calls. In knowing when not to follow the procedure — and why. And when people leave, the knowledge often leaves with them. That’s the gap we work in.

That’s the knowledge we focus on. People don’t consciously think about most of what they know.
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They just do the job. Ask them to explain it, and you often get:

Oversimplifications
“You’ll get a feel for it”.
Or a version that matches the procedure — not reality.

How we capture knowledge?

Start with your reality - not with the software does

We don’t start with templates, checklists, or assumptions.
We start with how work actually happens.

We spend time with your experts and observe real tasks in real conditions — not ideal scenarios. How they scan the environment. What they notice first. Where they slow down. Where they adapt. This is where tacit knowledge lives, and it only shows up when people are doing the job, not describing it.

Combine expertise with what you already have

We don’t throw away your existing material.

Procedures, manuals, diagrams, notes — all of it matters.
We combine that explicit knowledge with what we’ve captured from your people and align the two. Where they match, we reinforce them. Where they don’t, we make the differences visible and understandable.This is where “how it’s written” meets “how it’s actually done”.

Turn it into something people can learn from

Finally, we turn all of this into practical, usable training. Clear, visual, mobile-first learning that shows the real workflow — not just the steps. Sometimes that’s picture-led processes instead of long text. Sometimes it’s step-by-step guidance people can follow in context. Sometimes it’s interactive flows that reflect real conditions, not perfect ones.Because often, it’s simply easier to show than to explain.
And that’s exactly what we design for.

What you get out of our service?

Captured knowledge that doesn’t disappear when someone leaves.
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Training that reflects real work, not theory. Knowledge stops being static. It becomes something you can share, improve, and trust. Clear visibility into where people struggle, improvise, or improve the process.
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And just as importantly:

Wasted steps become visible
Variations become understandable
Improvements feed back into how the job is done — not lost in conversations

Get in touch with us

Curious how others have used our products? We can explain it — but our customers say it better.

So don’t take our word for it. See what working with us is actually like.

Client stories

Most Clients use our Guided SaaS model.